As a consumer, you generally have the right to cancel your enquiry or booking within 3 days of confirmation, without giving any reason, subject to the conditions set out below.
The cancellation period is 3 days from the date your booking is confirmed in writing. To meet the cancellation deadline, it is sufficient to send your cancellation notice before the period expires.
To exercise your right to cancel, please contact us with a clear statement of your decision:
Email: [email protected]
Phone: +49 221 635088
Address: Horizont Reisen e.Kfm., Bergisch Gladbacher Str. 589, 51067 Mülheim, Germany
If you cancel within the applicable period, we will reimburse any payments received from you, using the same payment method you used for the original transaction, unless otherwise agreed. Reimbursement will be made without undue delay, and no later than 14 days from the date we receive your cancellation notice.
The right of cancellation may not apply, or may be limited, in certain circumstances — for example, where services have already been fully performed, or where third-party bookings (flights, hotels, tours) carry their own non-refundable terms. Any such exceptions will be clearly communicated to you before booking.
Some elements of your trip (flights, accommodations, local tours) may be booked through third-party providers, whose own cancellation and refund terms may apply in addition to this policy. These will be disclosed to you at the time of booking.
We may update this Cancellation Policy from time to time. Any changes will be reflected in the “Last updated” date above.
If you have questions about cancellations or refunds, please contact us at [email protected] or +49 221 635088.