Fernweh Reisens

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Terms & Conditions

These Terms & Conditions apply to all use of the Fernweh Reisen website (fernwehreisens.com), operated by Horizont Reisen e.Kfm., and to all enquiries, consultations, and bookings made through the site.

2. About Us

Fernweh Reisen is a personalized travel planning and consultancy brand operated by:
Horizont Reisen e.Kfm.
Bergisch Gladbacher Str. 589, 51067 Mülheim, Germany
Email: [email protected]
Phone: +49 221 635088

3. Our Services

We provide personalized travel planning, consultation, and related travel advisory services as described on our Services pages. All itineraries and packages are customized based on the information and preferences provided by the traveler.

4. Enquiries and Bookings

  • Submitting an enquiry through our website does not constitute a binding booking.
  • A booking is only confirmed once both parties have agreed on the itinerary, pricing, and terms, and confirmation has been provided in writing.
  • Pricing for services will be confirmed directly with the customer once finalized.

5. Customer Responsibilities

Customers are responsible for providing accurate personal information, valid travel documents, and any other details required for trip planning and booking. Fernweh Reisen is not liable for issues arising from inaccurate or incomplete information provided by the customer.

6. Payment Terms

Payment terms, methods, and schedules will be confirmed at the time of booking, once a payment processor has been finalized.

7. Cancellations and Refunds

Cancellation and refund conditions are set out separately in our Cancellation Policy (Widerrufsrecht), available at /widerrufsrecht.

8. Liability

Fernweh Reisen acts as a travel planning and consultancy service. While we take care in recommending destinations, accommodations, and experiences, we are not liable for the acts, errors, or omissions of third-party providers (e.g. hotels, airlines, local operators) involved in the trip.

9. Intellectual Property

All content on this website, including text, images, and branding, is the property of Horizont Reisen e.Kfm. and may not be reproduced without permission.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be reflected in the “Last updated” date above.

11. Governing Law

These Terms & Conditions are governed by the laws of Germany.

12. Contact

For any questions regarding these Terms & Conditions, please contact us at [email protected] or +49 221 635088.